Multi-trade · Northeast
When the business needed new hands
From losing money on every quarter to funding its own growth
The situation
An HVAC, plumbing and electrical company with real demand in its market and a leadership team that could not convert it. The business was running at a loss — not a thin margin, an actual negative one — and no amount of additional volume was going to fix a structure that lost money on the work it already had.
What changed
The platform replaced the legacy management team and installed a Head Coach and Position Coaches inside the brand. Not a corporate overlay reporting to head office: operators embedded in the company, running the playbook on the company's own trucks. Ride-alongs became routine rather than an inspection.
Where it landed
Volume and profitability moved together, which is the part that matters — plenty of turnarounds buy one by sacrificing the other. Two years on, the company books roughly a quarter more single jobs a year and, more to the point, keeps money from them.
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+25%
Single jobs per year
Two years after joining
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−4% → +6%
Operating margin
A swing of about ten points
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Loss → profit
Operating profit
Negative before joining, solidly positive after